FAQs
FAQs – Everything you need to know
You probably have lots of questions before taking the next step. Here are some of the most common ones parents ask - if there's anything else you'd like to know, please get in touch!
What age groups do you accept?
We welcome children from 1,5 months to 6 years, offering a caring, stimulating environment that supports their early development. You can find more details here.
What curriculum do you follow?
We follow the British Early Years Foundation Stage (EYFS) curriculum, focusing on play-based learning, emotional intelligence and hands-on discovery to help children develop key skills at their own pace. Read more here.
What are your opening hours and scheduling options?
We offer flexible drop-off and pick-up times to fit your family’s routine. Our nursery is open from 7.30am to 6pm, with options for part-time and full-time schedules and flexible days.
Can I visit the nursery before enrolling?
Of course! We’d love to show you around. Booking a tour is the best way to see our spaces, meet our educators and ask any questions you may have. Visit your preferred branch page and book your tour today.
How do I enrol my child?
Enrolling is easy! Just follow our four simple steps:
- Book a tour to visit your preferred nursery
- Choose a schedule that works for your family
- Complete the enrolment form and submit the required documents
- Get ready for a happy first day with our personalised settling-in plan
Start your enrolment today. We can’t wait to welcome you!
How do you help children settle in?
Every child adjusts differently, which is why we have a gentle, personalised settling-in approach. We work with you to make sure your child feels comfortable, secure and excited about their new routine.
What should my child bring to nursery?
We’ll provide a full checklist when you enrol, but generally, your child will need:
- A spare set of clothes
- A water bottle
- A healthy snack and/or lunch, depending on the session
- A comfort item (if it helps with settling in)
How do you communicate with parents?
We believe in open, regular communication. You’ll receive updates on your child’s progress, photos of their day and important nursery news through our parent app and newsletter.
What safety and hygiene measures do you have in place?
Your child’s safety is our top priority. We have secure entry systems, trained staff and strict hygiene policies to keep our nurseries safe, clean and welcoming.
What if my child has allergies or medical needs?
Please let us know about any allergies or medical requirements during enrolment. Our team is trained to manage allergies and administer necessary medications safely.
Do you offer a transport service?
Yes! We provide a safe and reliable door-to-door bus service from our Jebel Ali Village Nurseries to surrounding areas.
- Fully compliant with RTA safety regulations
- RTA-approved seat belts for every child
- RTA-qualified drivers ensuring safe journeys
- RTA-trained female conductors on board at all times
Interested? Check with your nursery branch office for availability.
Do you provide meals and snacks?
No, we don't since you know best what your child loves to eat. Please give them a healthy morning/ afternoon snack, and/or lunch to take.
What happens if we move to a different area?
With 5 nurseries in Dubai and 1 in Sharjah, your child may be able to transfer to another Jebel Ali Village Nursery branch, ensuring a smooth transition with familiar routines and learning approaches.
More questions? Let’s chat!
Whether you need more details or just want to talk things through, we’re here to help. Fill out the form below and our team will get back to you soon.